We are located in beautiful Montpelier, Vermont (view from the front door of our offices, above). It's a small town, and we are a small publishing company. In most cases, when you call us at 802-223-4955, you will receive a live person.
You should only get voicemail after business hours (Mon-Fri 9 am to 4 pm, Eastern Time), or if we are busy on another line, or have stepped out. If you do get voicemail, just leave us a detailed message with your name, the best time to call (and your time zone), and what you are calling about, and we will get back to you as soon as possible.
That said, by far the most efficient way to sort out a customer service question is by sending us an email.
If you are a subscriber to our print magazine, and you want to know your expiration date or customer number, look at the mailing label on your most recent issue of the magazine. For example:
(Note that years are expressed by just the last two digits, so this expiration date would have been Jan/Feb 2014.)
This information is also printed on the right-hand side of any subscription renewal or bill you receive from us.
If you have renewed your subscription within a month of when you received an issue in the mail, chances are that your subscription end date may not reflect that renewal action. You should always feel free to call or email us to check on your renewal date, if a payment has been received, or if there is any problem whatsoever with your order.
To log in and read Russian Life Online, you must be a paid online subscriber (which is separate from a print subscription). To log in, go to the main page of our site (russianlife.com) and click the login button in the upper left corner. Or just go here. All you need to log in is your email address and account id. If you don't know your Account ID, there is a link on the login page to request that it be sent to your email on file.
We use different software for processing product (book, map, calendar, back issue) orders versus that used to maintain your subscription information. Thus, it is always possible we may have more than one address on file for you. Please don't assume that we have your correct address on file, just because you are a subscriber. Always provide the correct, desired shipping address with any order.
For the latest shipping information, costs, and policies, visit our comprehensive web page for this information. While this information is for online orders, all the information is valid for orders sent in via the mail as well. In general, we send out mail orders within 2 business days of their receipt.
Russian Life is a publication of a 30-year-young, award-winning publishing house that creates a bimonthly magazine, books, maps, and other products for Russophiles the world over.
73 Main Street, Suite 402
Montpelier VT 05602